Return & Exchange

At Mo by Meet, every product is meticulously handcrafted and made-to-order, showcasing the dedication of our skilled artisans. This ensures exclusivity and supports our commitment to sustainability.

Due to the personalized nature of our creations, we do not accept returns. However, we are here to assist in the following cases:

  • Manufacturing Defects: If the product has a defect, we will gladly exchange it.
  • Sizing Issues: If the product doesn’t fit as expected, we will either exchange it or alter the size to meet your requirements.

How to Request an Exchange or Alteration:

  1. Initiate Your Request:
    Contact our team to start the process. Once approved, you’ll receive a confirmation email with further instructions.

  2. Shipping the Item Back:
    Please ship the item to:
    233-L, Model Town, Ludhiana, Punjab - 141002

    We recommend using a trackable shipping service to ensure safe delivery. Exchanges or alterations will be processed within 5 days of receiving the item and completing a quality check.

  3. Quality Check:
    Once we receive the item, it will undergo a thorough quality check. If it meets our criteria, your exchange or alteration will be processed promptly.

Conditions for Exchange or Alteration:

  • The product must be unworn, unwashed, and in its original condition.
  • All original tags, packaging, and accessories must be intact.
  • There should be no stains, signs of wear, or damage.
  • For sets, all items must be returned together.

Important Notes:

  • Shipping charges for sending the item back are the customer’s responsibility.
  • Exchanged or altered items will be shipped back to you free of cost.

For any questions, feel free to reach out to us at mobymeet@gmail.com. Our team is available Monday to Saturday, 11:00 AM - 7:00 PM, and we aim to respond within 24 hours.

Thank you for supporting our handcrafted creations. Your satisfaction is our priority!